客户评价概览

{{ stats().totalCount }}
总评价数
{{ stats().averageScore }}/5
平均评分
@for (star of getStarRating(stats().averageScore); track $index) { {{ star }} }
{{ stats().satisfiedCount }}
满意评价
{{ stats().pendingCount }}
待处理
问题分类统计
@for (category of categories; track category.value) {
{{ category.label }} {{ stats().categoryStats[category.value] || 0 }}
}
@if (filteredFeedbacks() && filteredFeedbacks().length > 0) {
@for (feedback of filteredFeedbacks(); track feedback.id) {
{{ feedback.customerName || '客户' }} {{ getCategoryLabel(getFeedbackCategory(feedback)) }}
@if (feedback.rating !== undefined) {
@for (star of getStarRating(feedback.rating); track $index) { {{ star }} }
{{ feedback.rating }}/5
} {{ feedback.status }}
@if (feedback.problemLocation) {
问题位置：{{ feedback.problemLocation }}
} @if (feedback.referenceCase) {
参考案例：{{ feedback.referenceCase }}
}
{{ feedback.createdAt | date:'yyyy-MM-dd HH:mm' }} @if (feedback.updatedAt && feedback.updatedAt !== feedback.createdAt) { 更新于 {{ feedback.updatedAt | date:'yyyy-MM-dd HH:mm' }} }
@if (feedback.status === '待处理') { } @else if (feedback.status === '处理中') { } @else { }
@if (feedback.response) {
处理回复：

{{ feedback.response }}

}
}
} @else {
💬
暂无客户评价
当前筛选条件下没有找到相关的客户评价记录
}