ServicePilot/project/backend/tests/quality-rules.spec.ts

import {
  allowedNextStatuses,
  canReadTicket,
  canTransition,
  isSlaOverdue,
  resolveDeadline,
  slaStatus,
  validateAttachment
} from '../src/services/quality-rules';

describe('ticket status rules', () => {
  it('allows pending ticket to enter processing', () => {
    expect(canTransition('pending', 'processing')).toBe(true);
  });

  it('allows pending ticket to be cancelled', () => {
    expect(canTransition('pending', 'cancelled')).toBe(true);
  });

  it('rejects pending ticket resolved directly', () => {
    expect(canTransition('pending', 'resolved')).toBe(false);
  });

  it('allows processing ticket to submit customer confirmation', () => {
    expect(canTransition('processing', 'confirming')).toBe(true);
  });

  it('allows customer to return confirming ticket to processing', () => {
    expect(canTransition('confirming', 'processing')).toBe(true);
  });

  it('allows customer to resolve confirming ticket', () => {
    expect(canTransition('confirming', 'resolved')).toBe(true);
  });

  it('rejects closed ticket reopening through status machine', () => {
    expect(canTransition('closed', 'processing')).toBe(false);
  });

  it('returns immutable next status list', () => {
    const next = allowedNextStatuses('pending');
    next.push('closed');
    expect(allowedNextStatuses('pending')).toEqual(['processing', 'cancelled']);
  });
});

describe('permission rules', () => {
  const acl = {
    creatorId: 'customer-1',
    ownerId: 'engineer-1',
    companyUserIds: ['customer-1', 'customer-2']
  };

  it('allows admin to read every ticket', () => {
    expect(canReadTicket('admin-1', 'admin', acl)).toBe(true);
  });

  it('allows support to read every ticket', () => {
    expect(canReadTicket('support-1', 'support', acl)).toBe(true);
  });

  it('allows ticket owner engineer to read assigned ticket', () => {
    expect(canReadTicket('engineer-1', 'engineer', acl)).toBe(true);
  });

  it('rejects unrelated engineer', () => {
    expect(canReadTicket('engineer-2', 'engineer', acl)).toBe(false);
  });

  it('allows creator customer to read own ticket', () => {
    expect(canReadTicket('customer-1', 'customer', acl)).toBe(true);
  });

  it('allows same company customer to read company ticket', () => {
    expect(canReadTicket('customer-2', 'customer', acl)).toBe(true);
  });

  it('rejects unrelated customer', () => {
    expect(canReadTicket('customer-3', 'customer', acl)).toBe(false);
  });
});

describe('SLA rules', () => {
  const createdAt = new Date('2026-06-01T00:00:00.000Z');

  it('calculates urgent deadline within 4 hours', () => {
    expect(resolveDeadline({ priority: 'urgent', createdAt }).toISOString()).toBe('2026-06-01T04:00:00.000Z');
  });

  it('calculates high priority deadline within 24 hours', () => {
    expect(resolveDeadline({ priority: 'high', createdAt }).toISOString()).toBe('2026-06-02T00:00:00.000Z');
  });

  it('marks unresolved ticket overdue after deadline', () => {
    expect(isSlaOverdue({ priority: 'urgent', createdAt, now: new Date('2026-06-01T04:01:00.000Z') })).toBe(true);
  });

  it('keeps ticket normal before warning window', () => {
    expect(slaStatus({ priority: 'high', createdAt, now: new Date('2026-06-01T12:00:00.000Z') })).toBe('normal');
  });

  it('marks ticket warning in last 20 percent time window', () => {
    expect(slaStatus({ priority: 'high', createdAt, now: new Date('2026-06-01T20:00:00.000Z') })).toBe('warning');
  });

  it('marks ticket overdue when resolved after deadline', () => {
    expect(isSlaOverdue({
      priority: 'urgent',
      createdAt,
      now: new Date('2026-06-01T03:00:00.000Z'),
      resolvedAt: new Date('2026-06-01T04:30:00.000Z')
    })).toBe(true);
  });
});

describe('attachment validation rules', () => {
  it('accepts png attachment under 10MB', () => {
    expect(validateAttachment({ name: 'error.png', sizeMb: 2 }).valid).toBe(true);
  });

  it('accepts log attachment under 10MB', () => {
    expect(validateAttachment({ name: 'console.log', sizeMb: 0.5 }).valid).toBe(true);
  });

  it('rejects unsupported executable file', () => {
    expect(validateAttachment({ name: 'tool.exe', sizeMb: 1 })).toEqual({ valid: false, reason: 'UNSUPPORTED_TYPE' });
  });

  it('rejects empty file', () => {
    expect(validateAttachment({ name: 'empty.pdf', sizeMb: 0 })).toEqual({ valid: false, reason: 'EMPTY_FILE' });
  });

  it('rejects file larger than 10MB', () => {
    expect(validateAttachment({ name: 'large.pdf', sizeMb: 10.1 })).toEqual({ valid: false, reason: 'FILE_TOO_LARGE' });
  });
});