ServicePilot

ServicePilot

ServicePilot is a commercial customer ticketing and SLA management practice project for comprehensive testing coursework.

Structure

ServicePilot/
├─ project/
│  ├─ backend/
│  └─ frontend/
├─ tests/
│  ├─ unit_tests/
│  ├─ api_tests/
│  ├─ auto_tests/
│  └─ performance_tests/
├─ docs/
└─ personal_reports/

Backend

Tech stack: Node.js, TypeScript, Express, Parse, Jest, Supertest.

cd project/backend
copy .env.example .env
npm run dev

Health check:

GET http://localhost:3000/api/health

Frontend

Tech stack: Angular, TypeScript, GSAP, React components, ECharts.

cd project/frontend
npm start

Angular is the main application framework. React is reserved for local interactive components such as image preview and star rating.