{
  "name": "review-pain-point-extraction",
  "displayName": "差评痛点提取",
  "description": "从差评中提取用户痛点，按类别聚类，量化频率和严重度，找到竞品死穴",
  "category": "review-analysis",
  "version": "1.3.0",
  "type": "analysis",
  "parameters": {
    "reviewCorpus": {
      "type": "object",
      "required": true,
      "description": "review-batch-collection 输出的评论语料"
    },
    "targetAsins": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "required": false,
      "description": "指定分析的ASIN列表"
    },
    "painCategories": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "required": false,
      "default": [
        "产品质量",
        "尺寸规格",
        "功能缺陷",
        "外观",
        "物流包装",
        "性价比"
      ],
      "description": "预定义痛点类别"
    }
  },
  "pipeline": [
    {
      "step": 1,
      "name": "过滤差评",
      "type": "filter",
      "logic": "filterNegativeReviews(reviewCorpus.reviews, { stars: [1, 2], targetAsins })",
      "algorithm": {
        "filter": "star<=2 && (targetAsins.length==0 || targetAsins.includes(asin))",
        "implementation": "遍历reviews数组，保留star<=2的评论，可选按targetAsins进一步过滤"
      },
      "output": "negativeReviews"
    },
    {
      "step": 2,
      "name": "AI提取痛点主题",
      "type": "ai",
      "logic": "extractPainPoints(negativeReviews, { painCategories })",
      "aiConfig": {
        "systemPrompt": "你是跨境电商VOC分析师。只输出一个合法JSON对象。禁止输出Markdown、代码围栏、解释文字。",
        "userPromptTemplate": "以下是差评样本（[星级][ASIN] 标题 | 摘要）。请归纳痛点主题，按严重度排序：\n${payload}",
        "outputFormat": "{\"painPoints\":[{\"topic\":\"尺码偏小\",\"score\":85,\"category\":\"尺码规格\",\"examples\":[\"偏小一码\"]}]}",
        "temperature": 0.2,
        "maxTokens": 2000,
        "payloadFormat": "每条评论格式化为 [star★][ASIN] title | content截取前200字，按batch发送给AI"
      },
      "output": "rawPainPoints"
    },
    {
      "step": 3,
      "name": "痛点聚类+严重度排序",
      "type": "compute",
      "logic": "clusterAndRank(rawPainPoints, negativeReviews)",
      "algorithm": {
        "severityScore": "severity = frequency*0.4 + negativeImpact*0.3 + competitorGap*0.3",
        "cluster": "语义相近的合并为一个topic，各最多8条",
        "implementation": "将AI返回的痛点按topic合并，统计frequency，用severity公式排序"
      },
      "output": "rankedPainPoints"
    },
    {
      "step": 4,
      "name": "识别差异化机会",
      "type": "compute",
      "logic": "identifyOpportunityGaps(rankedPainPoints, targetAsins)",
      "algorithm": {
        "crossCompare": "对比各竞品ASIN的痛点分布，找出共性痛点和竞品独有痛点",
        "opportunity": "共性高频痛点=整个品类机会；竞品独有痛点=针对性超越机会",
        "implementation": "按ASIN分组痛点，找出多个ASIN共有的痛点(品类机会)和单ASIN独有的痛点(超越机会)"
      },
      "output": "opportunities"
    },
    {
      "step": 5,
      "name": "VOC驱动优化建议",
      "type": "compute",
      "logic": "computeVocOptimization(rankedPainPoints, reviewCorpus)",
      "algorithm": {
        "ratingGapAnalysis": {
          "benchmark": 4.6,
          "formula": "ratingGap = 4.6 - avgRating",
          "conversionImpact": "ratingGap>0 → '差距X分约影响X*100%+的转化率'",
          "target": "将均分提升至4.6+进入第一梯队"
        },
        "themeExtraction": {
          "positiveThemes": "从正面评论中提取top5好评主题",
          "negativeThemes": "从负面评论中提取top5差评主题"
        },
        "listingAdvice": [
          "标题/五点优先植入好评词根",
          "针对差评痛点做针对性承诺，打消用户顾虑，预计提升转化率15%+",
          "A+页面突出差异化卖点与使用场景"
        ],
        "productIterationAdvice": [
          "产品升级重点解决top3差评痛点",
          "目标将均分提升至4.6+进入第一梯队"
        ],
        "afterSalesAdvice": [
          "建立差评快速响应机制，24小时内联系差评用户解决问题",
          "对到货用户精准售后跟进，引导好评",
          "针对核心痛点在包裹内放置说明卡片，预计降低退货率10%+"
        ]
      },
      "output": "vocOptimization"
    }
  ],
  "response": {
    "type": "object",
    "properties": {
      "painPoints": {
        "type": "array",
        "description": "按优先级排序的痛点列表",
        "items": {
          "type": "object",
          "properties": {
            "topic": {
              "type": "string"
            },
            "score": {
              "type": "integer",
              "description": "0-100严重度"
            },
            "category": {
              "type": "string"
            },
            "frequency": {
              "type": "integer"
            },
            "examples": {
              "type": "array",
              "items": {
                "type": "string"
              }
            },
            "affectedAsins": {
              "type": "array",
              "items": {
                "type": "string"
              }
            }
          }
        }
      },
      "categoryBreakdown": {
        "type": "object",
        "description": "按类别的痛点分布"
      },
      "competitorSpecific": {
        "type": "object",
        "description": "各竞品独有的痛点",
        "additionalProperties": {
          "type": "array"
        }
      },
      "opportunityGaps": {
        "type": "array",
        "description": "差异化机会点",
        "items": {
          "type": "object",
          "properties": {
            "painPoint": {
              "type": "string"
            },
            "severity": {
              "type": "integer"
            },
            "suggestion": {
              "type": "string"
            },
            "expectedImpact": {
              "type": "string",
              "enum": [
                "high",
                "medium",
                "low"
              ]
            }
          }
        }
      },
      "vocOptimization": {
        "type": "object",
        "description": "VOC驱动优化建议",
        "properties": {
          "ratingGap": {
            "type": "number",
            "description": "与标枆4.6的差距"
          },
          "conversionImpact": {
            "type": "string",
            "description": "差距对转化率的影响估算"
          },
          "topPositiveThemes": {
            "type": "array",
            "items": {
              "type": "string"
            }
          },
          "topNegativeThemes": {
            "type": "array",
            "items": {
              "type": "string"
            }
          },
          "listingAdvice": {
            "type": "array",
            "items": {
              "type": "string"
            }
          },
          "productIterationAdvice": {
            "type": "array",
            "items": {
              "type": "string"
            }
          },
          "afterSalesAdvice": {
            "type": "array",
            "items": {
              "type": "string"
            }
          }
        }
      }
    }
  },
  "timeout": 300000,
  "retry": {
    "maxAttempts": 2,
    "delay": 1000,
    "backoffMultiplier": 2
  },
  "tokenConfig": {
    "type": "bearer",
    "configFile": "~/.openclaw/voc-credentials.json",
    "tokenField": "vocToken",
    "resolutionOrder": [
      "configFile"
    ],
    "apigId": "7HwdQZk55B",
    "paymentUrlResolution": {
      "description": "动态构建充值URL：在已存在 session token 时查出用户 objectId，拼接到专属充值页面",
      "steps": [
        "1. 从 voc-credentials.json 获取当前 session token",
        "2. 调用 GET https://server.fmode.cn/parse/users/me （Header: X-Parse-Application-Id: ncloudmaster, X-Parse-Session-Token: {token}）获取用户 objectId",
        "3. 拼接充值URL: https://app.fmode.cn/dev/apig-pay/?user={objectId}&apigid=7HwdQZk55B&fun_id=HOkkX72PMF",
        "4. 将该URL展示给用户，引导扫码支付"
      ],
      "userResolveEndpoint": "https://server.fmode.cn/parse/users/me",
      "userResolveHeaders": {
        "X-Parse-Application-Id": "ncloudmaster",
        "X-Parse-Session-Token": "{vocToken}"
      },
      "paymentBaseUrl": "https://app.fmode.cn/dev/apig-pay/",
      "paymentParams": {
        "user": "{resolvedUserId}",
        "apigid": "7HwdQZk55B",
        "fun_id": "HOkkX72PMF"
      },
      "balanceCheckEndpoint": "https://server.fmode.cn/api/apig/getApig"
    },
    "onMissing": {
      "action": "showPaymentQR",
      "qrCodeUrl": "https://app.fmode.cn/dev/apig-pay/?apigid=7HwdQZk55B&fun_id=HOkkX72PMF",
      "title": "扫码开通 VOC-AI 数据服务",
      "message": "此 Skill 需要有效的 API Token。请先打开充值页面完成登录和充值；当用户提供 session token 后，请由 OpenClaw 运行 node scripts/tools/set-voc-token.js <session-token> 写入 ~/.openclaw/voc-credentials.json 的 vocToken 字段，再重试当前 Skill。",
      "tokenSetupCommandTemplate": "node scripts/tools/set-voc-token.js {sessionToken}",
      "tokenSetupInstructions": "当用户完成登录和充值后，如果用户把 session token 发给你，请直接运行 node scripts/tools/set-voc-token.js <session-token> 写入 ~/.openclaw/voc-credentials.json，然后重试当前 Skill。"
    },
    "onBalanceInsufficient": {
      "action": "resolveUserThenShowPayment",
      "title": "VOC-AI Token 余额不足，请扫码充值",
      "message": "当前 Token 余额不足，我将为你生成专属充值链接，扫码支付后即可继续使用。"
    }
  },
  "errorHandling": {
    "balanceInsufficient": {
      "conditions": [
        {
          "responseField": "code",
          "operator": "in",
          "value": [
            -2,
            -3,
            -10,
            402,
            429
          ]
        },
        {
          "responseField": "msg",
          "operator": "contains",
          "value": [
            "余额不足",
            "insufficient",
            "balance",
            "quota",
            "没有开通",
            "权限或余额"
          ]
        },
        {
          "responseField": "mess",
          "operator": "contains",
          "value": [
            "余额不足",
            "insufficient",
            "balance",
            "quota",
            "没有开通",
            "权限或余额"
          ]
        },
        {
          "responseField": "message",
          "operator": "contains",
          "value": [
            "余额不足",
            "insufficient",
            "balance",
            "没有开通",
            "权限或余额"
          ]
        }
      ],
      "matchMode": "any",
      "trigger": "tokenConfig.onBalanceInsufficient"
    },
    "unauthorized": {
      "conditions": [
        {
          "responseField": "code",
          "operator": "in",
          "value": [
            401,
            403
          ]
        },
        {
          "responseField": "msg",
          "operator": "contains",
          "value": [
            "unauthorized",
            "token",
            "invalid",
            "auth"
          ]
        }
      ],
      "matchMode": "any",
      "trigger": "tokenConfig.onMissing"
    }
  }
}