客户评价概览

{{ stats().totalCount }}
总评价数
{{ stats().averageScore }}/5
平均评分
@for (star of getStarRating(stats().averageScore); track $index) { {{ star }} }
{{ stats().satisfiedCount }}
满意评价
{{ stats().pendingCount }}
待处理
@if (viewMode() === 'detailed' && stats().dimensionAverages) {
评价维度分析
@for (dimension of reviewDimensions; track dimension.key) { @if (stats().dimensionAverages[dimension.key]) {
{{ dimension.label }} {{ (stats().dimensionAverages[dimension.key]! | number:'1.1-1') }}
@for (star of getDimensionStars(stats().dimensionAverages[dimension.key]!); track $index) { {{ star }} }
{{ dimension.description }}
} }
}
问题分类统计
@for (category of categories; track category.value) {
{{ category.label }} {{ stats().categoryStats[category.value] || 0 }}
}

详细评价管理

多维度评价

★
{{ currentRatings[dimension.key] || 0 }}/5

场景评价

{{ scene.label }}
★
{{ currentSceneRatings[scene.value] || 0 }}/5

下次合作，您希望我们优化哪些点？

详细评价记录
{{ detailedReviews.length }} 条记录
{{ review.customerName }} {{ review.submittedAt | date:'yyyy-MM-dd' }}
总体评分：
★
{{ review.dimensions.overall }}/5
{{ dim.label }}:
★
{{ review.dimensions[dim.key] || 0 }}
场景评价
{{ getSceneTypeLabel(scene.sceneType) }}
★
{{ scene.rating }}/5
{{ scene.feedback }}
优化建议
{{ suggestion }}
其他建议：{{ review.improvementSuggestions }}
@if (filteredFeedbacks() && filteredFeedbacks().length > 0) {
@for (feedback of filteredFeedbacks(); track feedback.id) {
{{ feedback.customerName || '客户' }} {{ getCategoryLabel(getFeedbackCategory(feedback)) }}
@if (feedback.rating !== undefined) {
@for (star of getStarRating(feedback.rating); track $index) { {{ star }} }
{{ feedback.rating }}/5
} {{ feedback.status }}
@if (feedback.problemLocation) {
问题位置：{{ feedback.problemLocation }}
} @if (feedback.referenceCase) {
参考案例：{{ feedback.referenceCase }}
}
{{ feedback.createdAt | date:'yyyy-MM-dd HH:mm' }} @if (feedback.updatedAt && feedback.updatedAt !== feedback.createdAt) { 更新于 {{ feedback.updatedAt | date:'yyyy-MM-dd HH:mm' }} }
@if (feedback.status === '待处理') { } @else if (feedback.status === '处理中') { } @else { }
@if (feedback.response) {
处理回复：

{{ feedback.response }}

}
}
} @else {
💬
暂无客户评价
当前筛选条件下没有找到相关的客户评价记录
}