yss-project/src/app/services/quotation-approval.service.ts

import { Injectable, signal } from '@angular/core';
import { Observable, of, BehaviorSubject } from 'rxjs';
import { delay, map } from 'rxjs/operators';

// 报价审核状态
export type QuotationApprovalStatus = 'pending' | 'approved' | 'rejected' | 'revision_required';

// 报价审核记录
export interface QuotationApproval {
  id: string;
  quotationId: string;
  projectId: string;
  projectName: string;
  customerName: string;
  submittedBy: string; // 提交人
  submittedAt: Date;
  totalAmount: number;
  status: QuotationApprovalStatus;
  approvedBy?: string; // 审批人
  approvedAt?: Date;
  rejectionReason?: string;
  revisionNotes?: string;
  scriptUsed?: string; // 使用的话术模板ID
  communicationLog: CommunicationRecord[];
}

// 沟通记录
export interface CommunicationRecord {
  id: string;
  timestamp: Date;
  type: 'script_used' | 'customer_response' | 'internal_note' | 'approval_comment';
  content: string;
  scriptId?: string; // 如果是使用话术，记录话术ID
  userId: string;
  userName: string;
}

// 话术使用统计
export interface ScriptUsageStats {
  scriptId: string;
  scriptTitle: string;
  usageCount: number;
  successRate: number; // 成功率（客户接受报价的比例）
  avgResponseTime: number; // 平均响应时间（小时）
  lastUsed: string;
}

@Injectable({
  providedIn: 'root'
})
export class QuotationApprovalService {
  private approvals = signal<QuotationApproval[]>([]);
  private scriptUsageStats = signal<ScriptUsageStats[]>([]);
  
  // 实时通知流
  private approvalUpdates$ = new BehaviorSubject<QuotationApproval | null>(null);

  constructor() {
    this.initializeMockData();
  }

  // 初始化模拟数据
  private initializeMockData(): void {
    const mockApprovals: QuotationApproval[] = [
      {
        id: 'qa001',
        quotationId: 'q001',
        projectId: 'p001',
        projectName: '现代简约客厅设计',
        customerName: '张先生',
        submittedBy: '李设计师',
        submittedAt: new Date('2024-01-15T10:30:00'),
        totalAmount: 85000,
        status: 'pending',
        scriptUsed: 'script001',
        communicationLog: [
          {
            id: 'comm001',
            timestamp: new Date('2024-01-15T10:30:00'),
            type: 'script_used',
            content: '使用了"高端设计报价说明"话术模板',
            scriptId: 'script001',
            userId: 'designer001',
            userName: '李设计师'
          }
        ]
      },
      {
        id: 'qa002',
        quotationId: 'q002',
        projectId: 'p002',
        projectName: '北欧风卧室设计',
        customerName: '王女士',
        submittedBy: '陈设计师',
        submittedAt: new Date('2024-01-14T14:20:00'),
        totalAmount: 65000,
        status: 'approved',
        approvedBy: '财务主管',
        approvedAt: new Date('2024-01-14T16:45:00'),
        scriptUsed: 'script002',
        communicationLog: [
          {
            id: 'comm002',
            timestamp: new Date('2024-01-14T14:20:00'),
            type: 'script_used',
            content: '使用了"中档设计报价说明"话术模板',
            scriptId: 'script002',
            userId: 'designer002',
            userName: '陈设计师'
          },
          {
            id: 'comm003',
            timestamp: new Date('2024-01-14T16:45:00'),
            type: 'approval_comment',
            content: '报价合理，符合市场标准，批准通过',
            userId: 'finance001',
            userName: '财务主管'
          }
        ]
      }
    ];

    const mockStats: ScriptUsageStats[] = [
      {
        scriptId: 'script001',
        scriptTitle: '高端设计报价说明',
        usageCount: 15,
        successRate: 0.73,
        avgResponseTime: 2.5,
        lastUsed: '2024-01-15T10:30:00'
      },
      {
        scriptId: 'script002',
        scriptTitle: '中档设计报价说明',
        usageCount: 28,
        successRate: 0.82,
        avgResponseTime: 1.8,
        lastUsed: '2024-01-14T14:20:00'
      },
      {
        scriptId: 'script003',
        scriptTitle: '基础设计报价说明',
        usageCount: 35,
        successRate: 0.89,
        avgResponseTime: 1.2,
        lastUsed: '2024-01-13T09:15:00'
      }
    ];

    this.approvals.set(mockApprovals);
    this.scriptUsageStats.set(mockStats);
  }

  // 获取报价审核列表
  getQuotationApprovals(): Observable<QuotationApproval[]> {
    return of(this.approvals()).pipe(delay(300));
  }

  // 根据状态筛选报价审核记录
  getApprovalsByStatus(status: QuotationApprovalStatus): Observable<QuotationApproval[]> {
    return of(this.approvals().filter(approval => approval.status === status)).pipe(delay(300));
  }

  // 获取单个报价审核记录
  getApprovalById(id: string): Observable<QuotationApproval | undefined> {
    return of(this.approvals().find(approval => approval.id === id)).pipe(delay(200));
  }

  // 提交报价审核
  submitQuotationForApproval(quotationData: {
    quotationId: string;
    projectId: string;
    projectName: string;
    customerName: string;
    submittedBy: string;
    totalAmount: number;
    scriptUsed?: string;
  }): Observable<QuotationApproval> {
    const newApproval: QuotationApproval = {
      id: `qa${Date.now()}`,
      ...quotationData,
      submittedAt: new Date(),
      status: 'pending',
      communicationLog: quotationData.scriptUsed ? [{
        id: `comm${Date.now()}`,
        timestamp: new Date(),
        type: 'script_used',
        content: `使用了话术模板进行报价说明`,
        scriptId: quotationData.scriptUsed,
        userId: 'current_user',
        userName: quotationData.submittedBy
      }] : []
    };

    const updatedApprovals = [...this.approvals(), newApproval];
    this.approvals.set(updatedApprovals);
    
    // 通知更新
    this.approvalUpdates$.next(newApproval);
    
    return of(newApproval).pipe(delay(500));
  }

  // 审批报价
  approveQuotation(approvalId: string, approvedBy: string, comment?: string): Observable<QuotationApproval> {
    const approvals = this.approvals();
    const approvalIndex = approvals.findIndex(a => a.id === approvalId);
    
    if (approvalIndex === -1) {
      throw new Error('报价审核记录不存在');
    }

    const updatedApproval = {
      ...approvals[approvalIndex],
      status: 'approved' as QuotationApprovalStatus,
      approvedBy,
      approvedAt: new Date(),
      communicationLog: [
        ...approvals[approvalIndex].communicationLog,
        {
          id: `comm${Date.now()}`,
          timestamp: new Date(),
          type: 'approval_comment' as const,
          content: comment || '报价已批准',
          userId: 'current_user',
          userName: approvedBy
        }
      ]
    };

    const updatedApprovals = [...approvals];
    updatedApprovals[approvalIndex] = updatedApproval;
    this.approvals.set(updatedApprovals);
    
    // 通知更新
    this.approvalUpdates$.next(updatedApproval);
    
    return of(updatedApproval).pipe(delay(300));
  }

  // 拒绝报价
  rejectQuotation(approvalId: string, rejectedBy: string, reason: string): Observable<QuotationApproval> {
    const approvals = this.approvals();
    const approvalIndex = approvals.findIndex(a => a.id === approvalId);
    
    if (approvalIndex === -1) {
      throw new Error('报价审核记录不存在');
    }

    const updatedApproval = {
      ...approvals[approvalIndex],
      status: 'rejected' as QuotationApprovalStatus,
      approvedBy: rejectedBy,
      approvedAt: new Date(),
      rejectionReason: reason,
      communicationLog: [
        ...approvals[approvalIndex].communicationLog,
        {
          id: `comm${Date.now()}`,
          timestamp: new Date(),
          type: 'approval_comment' as const,
          content: `报价被拒绝：${reason}`,
          userId: 'current_user',
          userName: rejectedBy
        }
      ]
    };

    const updatedApprovals = [...approvals];
    updatedApprovals[approvalIndex] = updatedApproval;
    this.approvals.set(updatedApprovals);
    
    // 通知更新
    this.approvalUpdates$.next(updatedApproval);
    
    return of(updatedApproval).pipe(delay(300));
  }

  // 要求修订报价
  requestRevision(approvalId: string, requestedBy: string, notes: string): Observable<QuotationApproval> {
    const approvals = this.approvals();
    const approvalIndex = approvals.findIndex(a => a.id === approvalId);
    
    if (approvalIndex === -1) {
      throw new Error('报价审核记录不存在');
    }

    const updatedApproval = {
      ...approvals[approvalIndex],
      status: 'revision_required' as QuotationApprovalStatus,
      revisionNotes: notes,
      communicationLog: [
        ...approvals[approvalIndex].communicationLog,
        {
          id: `comm${Date.now()}`,
          timestamp: new Date(),
          type: 'approval_comment' as const,
          content: `要求修订：${notes}`,
          userId: 'current_user',
          userName: requestedBy
        }
      ]
    };

    const updatedApprovals = [...approvals];
    updatedApprovals[approvalIndex] = updatedApproval;
    this.approvals.set(updatedApprovals);
    
    // 通知更新
    this.approvalUpdates$.next(updatedApproval);
    
    return of(updatedApproval).pipe(delay(300));
  }

  // 记录话术使用
  recordScriptUsage(approvalId: string, scriptId: string, userId: string, userName: string): Observable<void> {
    const approvals = this.approvals();
    const approvalIndex = approvals.findIndex(a => a.id === approvalId);
    
    if (approvalIndex !== -1) {
      const communicationRecord: CommunicationRecord = {
        id: `comm${Date.now()}`,
        timestamp: new Date(),
        type: 'script_used',
        content: '使用了话术模板进行沟通',
        scriptId,
        userId,
        userName
      };

      const updatedApproval = {
        ...approvals[approvalIndex],
        communicationLog: [...approvals[approvalIndex].communicationLog, communicationRecord]
      };

      const updatedApprovals = [...approvals];
      updatedApprovals[approvalIndex] = updatedApproval;
      this.approvals.set(updatedApprovals);
      
      // 更新话术使用统计
      this.updateScriptUsageStats(scriptId);
    }
    
    return of(void 0).pipe(delay(200));
  }

  // 记录客户响应
  recordCustomerResponse(approvalId: string, response: string, userId: string, userName: string): Observable<void> {
    const approvals = this.approvals();
    const approvalIndex = approvals.findIndex(a => a.id === approvalId);
    
    if (approvalIndex !== -1) {
      const communicationRecord: CommunicationRecord = {
        id: `comm${Date.now()}`,
        timestamp: new Date(),
        type: 'customer_response',
        content: response,
        userId,
        userName
      };

      const updatedApproval = {
        ...approvals[approvalIndex],
        communicationLog: [...approvals[approvalIndex].communicationLog, communicationRecord]
      };

      const updatedApprovals = [...approvals];
      updatedApprovals[approvalIndex] = updatedApproval;
      this.approvals.set(updatedApprovals);
    }
    
    return of(void 0).pipe(delay(200));
  }

  // 获取话术使用统计
  getScriptUsageStats(): Observable<ScriptUsageStats[]> {
    return of(this.scriptUsageStats()).pipe(delay(300));
  }

  // 获取实时更新流
  getApprovalUpdates(): Observable<QuotationApproval | null> {
    return this.approvalUpdates$.asObservable();
  }

  // 更新话术使用统计
  private updateScriptUsageStats(scriptId: string): void {
    const stats = this.scriptUsageStats();
    const statIndex = stats.findIndex(s => s.scriptId === scriptId);
    
    if (statIndex !== -1) {
      const updatedStats = [...stats];
      updatedStats[statIndex] = {
        ...updatedStats[statIndex],
        usageCount: updatedStats[statIndex].usageCount + 1,
        lastUsed: new Date().toISOString()
      };
      this.scriptUsageStats.set(updatedStats);
    }
  }

  // 获取审核统计数据
  getApprovalStats(): Observable<{
    total: number;
    pending: number;
    approved: number;
    rejected: number;
    revisionRequired: number;
    avgApprovalTime: number; // 平均审批时间（小时）
  }> {
    const approvals = this.approvals();
    const total = approvals.length;
    const pending = approvals.filter(a => a.status === 'pending').length;
    const approved = approvals.filter(a => a.status === 'approved').length;
    const rejected = approvals.filter(a => a.status === 'rejected').length;
    const revisionRequired = approvals.filter(a => a.status === 'revision_required').length;
    
    // 计算平均审批时间
    const completedApprovals = approvals.filter(a => a.approvedAt);
    const avgApprovalTime = completedApprovals.length > 0 
      ? completedApprovals.reduce((sum, approval) => {
          const timeDiff = approval.approvedAt!.getTime() - approval.submittedAt.getTime();
          return sum + (timeDiff / (1000 * 60 * 60)); // 转换为小时
        }, 0) / completedApprovals.length
      : 0;

    return of({
      total,
      pending,
      approved,
      rejected,
      revisionRequired,
      avgApprovalTime
    }).pipe(delay(200));
  }
}